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Selamat Datang PELAWAT

[ LAMAN PAPARAN LAPORAN KHIDMAT BANTU ICT ]

MAKLUMAT LAPORAN KHIDMAT BANTU ICT PTIS BAU NO. ID LAPORAN: PTISB/LOG/97

Tarikh & Masa	08-07-2025 (09:00)
Nama Sekolah	SK SERABAK - YBB1112
Kaedah Pelaksanaan	Kunjungan Tapak
Tugasan Yang Dilaksana	ADUAN PERANTI SEWAAN: PENCETAK DAN KOMPUTER RIBA.
JTK Bertugas	KRISMAC ARTHUR ANAK BIGIN
Penemuan / Masalah	PROBLEM 1 : PRINTER CANON GX 7070 AND HP DESKJET CANNOT CONNECT TO PC THROUGH WIFI PROBLEM 2: 2 UNIT LAPTOP (DELL 3420) CANNOT ON. TOTALLY BLACKOUT.
Tindakan / Penyelesaian	PROBLEM 1: ACTION TAKEN VERIFY NETWORK CONNECTION ENSURE BOTH PRINTERS ARE CONNECTED TO THE CORRECT WI-FI NETWORK. CONFIRM THAT THE PC IS ALSO CONNECTED TO THE SAME WI-FI NETWORK. RECONFIGURE PRINTER WI-FI SETTINGS RESET THE PRINTER’S WI-FI SETTINGS. RECONNECT USING WPS OR MANUAL NETWORK SETUP. ENSURE THE CORRECT SSID AND PASSWORD ARE USED. UPDATE PRINTER DRIVERS DOWNLOAD AND INSTALL THE LATEST DRIVERS AND SOFTWARE FROM THE MANUFACTURER’S WEBSITE. CHECK FIREWALL/ANTIVIRUS SETTINGS ENSURE THE FIREWALL IS NOT BLOCKING PRINTER COMMUNICATION. TEMPORARILY DISABLE ANTIVIRUS SOFTWARE TO TEST THE CONNECTION. TEST PRINTER VIA USB IF WI-FI FAILS, TEST THE PRINTER USING A USB CABLE TO ISOLATE WHETHER THE ISSUE IS WITH THE NETWORK OR THE DEVICE. PROBLEM 2: 2 UNIT LAPTOP (DELL 3420) CANNOT POWER ON – TOTAL BLACKOUT ACTION TAKEN: REPORT HAS BEEN LOGGED THROUGH THE ISD KPM SYSTEM. NEXT STEPS (RECOMMENDED MONITORING AND FOLLOW-UP): WAIT FOR OFFICIAL TECHNICAL RESPONSE/INSPECTION FROM THE VENDOR OR IT SUPPORT UNDER ISD KPM. DOCUMENT ALL SERIAL NUMBERS AND LOANER UNIT DETAILS FOR RECORD KEEPING AND RETURN TRACKING. MONITOR TURNAROUND TIME FOR REPAIR OR REPLACEMENT AND ESCALATE IF NO RESPONSE WITHIN THE SLA PERIOD. NO BACKUP DATA REQUIRED. JOBS DONE
Status	Selesai

Gambar Laporan

Disediakan oleh:
KRISMAC ARTHUR ANAK BIGIN
JURUTEKNIK KOMPUTER - FT1
PASUKAN TEKNIKAL ICT SEKOLAH (PTIS), PPD BAU
08-07-2025